Request a review or make a complaint

• UPR SA03 - see point 7.3: Read the Undergraduate and Taught Postgraduate Student Admissions UPR | Find supporting documents
• UPR SA02 - see point 10.7: Read the Research Student Admissions UPR | Find supporting documents

Student and applicant complaints

The University wants all applicants, visitors, students and staff to have a positive experience at the University. However the University is a large and complex organisation and we recognise that sometimes things can go wrong. If that does happen it is always best if you can resolve the matter locally and informally. If that is not possible then the University has a formal complaints procedure that applicants and students can follow.

If you are an applicant or current student (including an apprentice) at the University and want to complain, appeal or give feedback about any aspect of your application to the University of Hertfordshire or student experience then please refer to the following Policy:

Read the Student and Applicant Complaints UPR SA16 

Supporting documents

• Download the Notification of a Formal Complaint under the Provisions of the Student and Applicant Complaints Procedure (UPR SA16) - Notes for guidance and complaint form - Students (DOCX - 0.05 Mb)
• Download the Notification of a Formal Complaint under the Provisions of the Student and Applicant Complaints Procedure (UPR SA16) - Notes for guidance and complaint form - Applicants (DOCX - 0.34 Mb)
• Download the Formal Applicant Complaint under the Provisions of the Student and Applicant Complaints Procedure (UPR SA16) - Request for a review by the vice-chancellor - Notes for guidance and review request form - Applicants (DOCX - 0.06 Mb)
• Download the Formal Student Complaint under the Provisions of the Student and Applicant Complaints Procedure (UPR SA16) - Request for a review by the vice-chancellor - Notes for guidance and review request form - Students (DOCX - 0.05 Mb)
• Download the Student and Applicant Complaints (UPR SA16) - Summary report form (DOC - 0.06 Mb)

The OIA - Office of the Independent Adjudicator

The University subscribes to the OIA - an independent body set up to review student complaints from higher education providers in England and Wales. To determine whether you are eligible to submit a complaint to the OIA for consideration, visit the OIA website for further guidance.

If you wish to seek a review by the OIA you will be required to provide a copy of the Completion of Procedures (COP) Letter. This letter will confirm that all stages of the University’s internal complaints processes have been completed and reached a conclusion. Please email student.procedures@herts.ac.uk if you require this letter.

For practical, confidential and impartial advice relating to the complaints process, please visit the Hertfordshire Students’ Union Advice and Support Centre website.

Non-staff, non-student complaints

Read the Complaints Policy (non-staff, non-student) UPR GV15

Supporting documents

• Download the Notification of a Formal complaint under the provisions of the complaints policy (non-staff, non-student) (UPR GV15) – Notes for guidance and complaint form (DOCX - 0.08 Mb)
• Download the Formal Complaint under the Provisions of the Complaints Policy (non-staff, non-student) (UPR GV15) – Request for a review by the Secretary and Registrar – Notes for guidance and review request form (DOCX - 0.06 Mb)
• Download the Complaints Policy (non-staff, non-student) (UPR GV15) – Summary report form (DOC - 0.07 Mb)