Accessibility statement

The University aims to make all its web-based information and services as accessible as possible to all people including those with disabilities. The University recognises the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines as the standard against which accessibility should be assessed.

The University aspires to Web Content Accessibility AA rating (WCAG 2.0) for:

  • new web content and services created by the University
  • web content and services provided by third party organisations
  • existing web content and services as and when they are updated

Accessibility statement for www.herts.ac.uk

This website is run by the University of Hertfordshire. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • not all images have an alt text
  • some image links are missing alt text
  • some of our sample content for online courses uses Adobe Flash
  • live video streams don’t have captions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF or large print:

We’ll consider your request and get back to you within 21 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: websupport@herts.ac.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Hertfordshire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some of our sample content for online courses currently uses Adobe Flash. We plan to remove all Flash based content and replace with an accessible alternative by September 2020.

Disproportionate burden

None.

Interactive tools and transactions

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

The tests we carry out, by the Digital team at University of Hertfordshire, are repeated weekly using external accessibility checking tools to AA and AAA levels.

We tested:

  • our main website platform, available at www.herts.ac.uk
  • our campaign microsites

This statement was prepared on 31 July 2019. It was last updated on 30 September 2019.