Accommodation support

Life in university accommodation is very different from living at home and you'll have new experiences and possibly some challenges along the way.

Most students manage the change really well but if you have any problems, please don't hesitate to ask for help as there is plenty of support available from the Office of the Dean of Students.

Student Support Officers

You'll find a dedicated team of Student Support Officers on both campuses who are responsible for the welfare, pastoral care and discipline of all students living on campus. They work daily in halls offering support and advice for our residential students. They love meeting their students and will always make time to talk through any concerns that you may have about residential life. These members of staff have extensive training and will be able to provide expert help on a wide range of issues, including mental health concerns.

The Student Support teams are based at the accommodation helpdesk on de Havilland, (based next to the Student Union shop) or in B440 in the Hutton Hub on College Lane.

You can email the team on housingservices@herts.ac.uk

To call during office hours, see our housing services page for the right phone number.

Out of hours support

As well as the Student Support Officers,  there's a team of Resident Assistants (also known as RAs) on each campus that live in residences to provide a familiar face and peer support for fellow students as well as playing a key role in the community. The RAs work on a rota system and provide support outside of office hours 365 days of the year.

Our RAs have been trained to a high standard and can provide help and support with most problems that may arise. They are visible and approachable and if you are unsure about anything you can talk to an RA in confidence.

What we can help with

If there is an emergency or if something needs to be reported or repaired, you should contact an RA.

For example:

  • If you're locked in/out of your room
  • You have no heating or hot water
  • Broken windows which allow water in or cause a security risk
  • Serious leaks or floods
  • The only toilet in the house/flat is blocked

As well as being responsible for dealing with emergencies RAs can help with all sorts of problems including:

  • Illness/injury
  • Accidents
  • Issues involving threats or harassment
  • Feeling low/troubled or depressed (from worrying about exams to personal relationships or family issues)

Download our out-of-hours service for resident students leaflet for more information.

Accommodation helpdesks

The accommodation helpdesk should be your first port of call if you have any problems or need to alert us about any maintenance issues. There is a helpdesk on each campus close to the residences and you can call, email or visit in person.

College Lane

The helpdesk on College Lane campus is located in The Oval.

Tel: +44 (0) 1707 284063

Email: uliving@herts.ac.uk

de Havilland

The helpdesk on de Havilland campus is located next to the Students' Union shop.

Tel: +44 (0) 1707 808283

Email: helpdesk.uoh@pinnaclepsg.co.uk

Community Liasion and Support Officer

The University has a dedicated Community Liaison and Support Officer who is responsible for the welfare, pastoral care and discipline of students living in private off-campus accommodation, including those who commute into Hatfield.

Their main responsibility is supporting students in private off-campus accommodation. They are also able to help with many issues including:

  • Housing and tenancy problems
  • Neighbourhood disputes
  • Landlord and letting agent concerts
  • Housemate disagreements

The Community Liasion and Support Officer is also the point of contact for Hatfield residents experiencing student-related concerns.

The Community Liasion and Support Officer works in partnership with local statutory organisations and services to promote community safety, and also attends multi-agency community forums and events. Community projects include:

  • Operation Balsam - The University funds an additional noise service carried out between WelHat Borough Council and Herts Constabulary at key points in the academic year. This has helped to reduce anti-social behaviour within our local community.
  • Joint Agency House Visits - They visit student properties regularly throughout the year alongside Herts Constabulary and WelHat Borough Council. The team provides information regarding student support services, waste management, and noise consideration.
  • Evening Home Safety Visits - As the evenings grow darker, the team carry out home safety visits within Hatfield, alongside Herts Constabulary and Student Volunteers. This has helped to dramatically reduce crime figures.
  • Litter Picks - The team supports the annual Clean Up Hatfield campaign, and are also involved with UH Staff and Student Volunteer Litter Picks throughout the year.

Contact

Phone: +44 (0) 1707 285165

Email: community@Herts.ac.uk

The Students' Union

The Students’ Union Advice and Support Centre is also available to offer advice relating to many issues, including housing. The team are based on the ground floor of Hutton Hub, College Lane Campus. More information can be found on their website.