Agent & Partner Toolkit

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Powering Potential. It’s the promise that we make to our students when they come to study at the University of Hertfordshire.

At the University of Hertfordshire, we see our students' potential, we hear their ambitions and we support their futures.

Logo Guides and resources Agent code of practice Image library Helpful statistics Social media Contact us

Useful links

Logo usage

If you would like to use our logo, find and download all versions of our logo along with guidance regarding our logo usage.

Guides and resources

Our Agent and Counsellor Guide contains lots of useful information to help our network develop a good working knowledge of the University, application process and best practice.

Read the accessible version
Download the Agent and Counsellor Guide

We also have additional guidance documents to help enquirers and applicants through the process.

Read the accessible version
Download the Credibility Guide

Read the accessible version
Download the CAS Guide

Read the accessible version
Download the Student Visa Guide

Agent Code of Practice

Agents representing a UK education provider are expected to adhere to a National Code of Ethical Practice. This code sets our standards and best practice for education agents and contributes to equlity management practices.

Ethical framework

The National Code is based on the underlying ethical framework of the London Statement that requires education and aggregator agents to operate with the following:

Professional competence and due care
Maintaining professional knowledge and professional service; and acting diligently; Transparency: declaring conflicts of interest to all clients, especially when service fees are charged to both the education provider and the prospective student.
Confidentiality
Respecting and preserving the confidentiality of personal information, and not releasing such information to third parties withou proper authority in-line with Uk data protection legislation.
Integrity
Being straightforward and honest in all professional and business dealings.
Objectivity
Not allowing professional judgement to be compromised by bias or conflict of interest.
Professional behaviour
Acting in accordant with relevant laws and regulations and dealing with clients competently, diligently and fairly.
Professionalism and purpose
Actiing in a manner that will serve the best interests of clients and the wider society even at the expense of self-interest; recognising that dedication to these principles is the means by which the profession can earn the trust and confidence of stakeholder groups (individual clients, the public, business and government).

The National Code Standards

The National Code of Ethical Practice for UK Educations Agents is made up of five Standards. Each of these Standards contains a range of expected/desirable practices and suggested evidence points.

Agents should be mindful of these in all the work they do.

Organisational behaviours
you should conduct yourself with due regard to the regulatory conditions in the market(s) in which you operate as wel as complying with all applicable national laws, regulations and official policies.
You should act with integrity and in a manner that reflects positively on the image of the profession, partner providers and of the UK education sector as a reliable and trustworthy provider of high-qualify education and training.
Ethical business practice
You promote yourself and your partner providers fairly and without recourse to unfavourable or negative comparisons with other providers, or otherwise employ unfair or unprofessional practice to damage the interests of other providers.
You are honest in communicating information about yourselves, your partner providers and your student clients in published, oral or in any other form.
Objective advice and guidance
You should provide accurate advice and guidance tailored to the student clients' needs, wants and capabilities.
You shall not knowingly or by a failure of professional standards provide or disseminate false, incomplete or misleading information.
Student-centred practice
You advocate for qualified students in their desire to gain admission to recognised, accredited and contracted providers.
You act in the best interests of student clients as well as the partner providers and offer advice, counselling and information to students, and where appropriate their parents, in a manner consistent wit this Code.
Organisational competence
You shall maintain your staff and service delivery partner knowledge of the UK and of your partner providers, and the skills associated with delivering professional practice with high degreee of competence.

Accommodation

On-campus

Applicants are recommended to live on-campus, especially if this is their first time at Herts. On-campus accommodation has a range of benefits including:

All utility bills, contents insurance and Wi-Fi included
TV licence included in communal area
24/7 support
No need for a UK guarantor
Lectures within walking distance - no commute cost to on-campus classes
Option to live with friends - indicate this in the accommodation application form
Option to live in dedicated postgraduate area on de Havilland

We also have a dedicated Accommodation Sales Manager, Pru Njanji to assist with applicant queries. Applicants can contact Pru directly:

T +44 1707 284 289
M +44 7889652495
p.njanji@herts.ac.uk

Off campus

Applicants who wish to live off campus must live within easy commute to the University. They must live within 30 miles or a two hour commute, and be able to get to campus and back in case of early morning or later evening lectures.

Ensure they have researched the commute times and costs, looking a public transport such as Unobus and National Rail.

They should also use PAL accredited landlords to ensure the property is in a suitable condition, matches the images online and that any deposit is held securely.

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About the University of Hertfordshire

The University of Hertfordshire brings the transformational impact of higher education to all. Its students, staff and businesses consistently reach their full potential. Through high quality teaching, 300 flexible degree programmes for international students, cutting-edge research projects and powerful business partnerships, they think bigger, stand out and positively impact local, national and international communities.

Longer description

The University of Hertfordshire: Powering the potential of students, staff and business

The University of Hertfordshire is in the town of Hatfield, which is just 25 minutes by train from London King’s Cross station. With over 300 programmes available to international students, across seven Schools of Study it’s easy to find a course to match your career aspirations. Our programmes are created with industry in mind and placements are offered alongside many courses providing you with hands-on experience.

With its heritage in Britain’s pioneering aeronautical industry, the University has been an innovative force in education since the early 1950s and today hosts a community of over 30,000 students from the UK and around the world. Over the past 20 years we’ve invested almost half a billion pounds in our green campuses, which span 125 acres. Rated Platinum for our EcoFriendly campus (EcoCampus, 2018), everything is designed with our student community in mind.

Academics are experts in their field, and many are focused on researching solutions to the Grand Challenges of our time. From developing a humanoid robot that can support children with autism, to using a pioneering laser facility to deliver critical insights into climate change, staff drive forward and deliver cutting-edge research.

With inspiring learning spaces, state-of-the-art facilities and a £120 million student accommodation village, you have everything you need on your doorstep.

Globally, the University partners with institutions in countries all over the world, as well as welcoming over 10,000 students from 140 countries to its campus in the UK. Home students are also encouraged to take the opportunity to experience studying abroad at one of over 170 Universities worldwide.

Image library

We can offer an extensive library of photos for international agents. We have set up a Flickr page with high quality images available to download. Each image comes with a relevant description which will support you in using them online, in print and on social media.

We'll work to update this gallery regularly and update with the latest imagery to showcase the University.

Access our Flickr Gallery

League table and rankings

We deliver consistently outstanding teaching, learning and outcomes for our students.

So what does that actually mean for our students? It means over 93% of University of Hertfordshire graduates are in employment or further study within 15 months of graduating (HESA, 2020, based on surveyed UK graduates).

Our learning environment supports our consistent drive to improve the learning experience at Herts. The Complete University Guide has rated us in the Top 10 for facilities spend, showcasing the consistent and extensive investment we make each year in your learning experience.

Accredited by professional bodies

Nearly all of our programmes are recognised by professional bodies. Our academic schools work with many government agencies, professional bodies, trade groups and network associations within Hertfordshire and nationally.

League table success

Some of the recent league table successes include:

1st in the world for Games Design and Development (Complete University Guide, 2022)
1st in the UK (5th in the world) for Design Education (World Brand Design Society, 2022/23)
1st the UK for Creative Media & Entertainment (Rookie Awards, 2022)
1st for Games (TIGA Games Industry Award, 2019)
1st in the UK for Animation and Game Design (The Guardian, 2023)
1st in the UK for Paramedic Science (The Guardian, 2023)
1st in the East of England for Aeronautical and Aerospace Engineering (Complete University Guide, 2023)
1st in the East of England for Medical Technology and Bioengineering (Complete University Guide, 2023)
2nd for Social Policy in the East of England (Complete University Guide, 2023)
5th in the world for Best Design Education Institution (World Brand Design Society, 2022/23)
6th in the UK for Social Work (The Guardian, 2023)
7th in the UK for Tourism, Hospitality and Event Management (The Guardian, 2020)
8th in the UK for Children’s Nursing (The Guardian, 2023)
8th in the UK for Economics (The Guardian, 2023)
12th in the UK for Mental Health Nursing (The Guardian, 2023)
12th in the UK for Optometry, Ophthalmics & Orthoptics (Complete University Guide, 2023)
12th in the world for Game Design and Development (Rookie Awards, 2021)
13th in the UK for Physiotherapy (The Guardian, 2023)
13th in the UK for English (The Guardian, 2023)
14th in the UK for Food Science (Complete University Guide, 2023)
14th in the UK for Geography and Environmental Studies (The Guardian, 2022)
15th in the UK for Nutrition and Food Science (The Guardian, 2023)
16th in the UK for Film Production & Photography (The Guardian, 2020)
20th in the world for Creative Media & Entertainment (Rookie Awards, 2022)
21st in the UK for General Nursing (The Guardian, 2023)
22nd in the UK for Medical Technology and Bioengineering (Complete University Guide, 2023)
22nd in the UK for Product Design (The Guardian, 2023)
23rd in the UK for Electrical and Electronic Engineering (The Guardian, 2023)
24th in the UK for Architecture (The Guardian, 2021)
25th in the UK for Interior Design (The Guardian, 2023)
25th in the UK for Politics (The Guardian, 2021)
26th in the UK for Aerospace Engineering (The Guardian, 2023)
26th in the UK for Sports Science (Complete University Guide, 2023)
27th in the UK for Manufacturing and Production Engineering (Complete University Guide, 2023)
29th in the UK for Graphic Design (The Guardian, 2023)
29th in the UK for Education (The Guardian, 2023)
29th in the UK for History (Complete University Guide, 2023)
30th in the UK for Biology (The Guardian, 2023)
The 2023 Complete University Guide has rated us 11th for facilities spend, showcasing the consistent and extensive investment we make each year in the learning experience.
Short-listed for Best Business School in the UK (Times Higher Education Awards, 2020)
Psychology ranked joint first nationally for Research Impact, obtaining 100% outstanding rating (Research Excellence Framework, 2021)
Winners of the Best New Pro Bono Activity – Hertfordshire Law Clinic (LawWorks and Attorney General Student Pro Bono Awards, 2020)
Winners of the Best Contribution by a Pro Bono Clinic - Hertfordshire Law Clinic (LawWorks Pro Bono Awards, 2022)
Best Contribution by a Team of Students helping vulnerable people at risk of homelessness in Hertfordshire (LawWorks Student Pro Bono Awards, 2022)
Top 25% nationally for Business and Management Studies research impact (Research Excellence Framework, 2021)
Formula Student Team are ranked 3^rd in the UK (IMECHE, 2021)
One of 17 universities awarded the Race Equality Charter Mark

Postgraduate Taught Experience Survey (PTES)

The Postgraduate Taught Experience Survey (PTES) is compiled by higher education and research charity Advance HR. It is the only UK higher education sector-wide survey to gain insight from taught postgraduate students about their learning and teaching experience.

Highlights from our 2023 results:

Overall student satisfaction score 93%
Overall satisfaction: 2nd out of 101 institutions
Teaching: 5th out of 101
Engagement: 3rd out of 101
Community: 2nd out of 101
Assessment: 2nd out of 101
Organisation: 4th out of 101
Resources: 2nd out of 84
Support: 2nd out of 85
Skills development: 1st out of 85

Postgraduate Research Experience Survey (PRES)

The Postgraduate Research Experience Survey (PRES) is the only UK higher education sector-wide survey that gains insight from postgraduate research students about their learning experience. The survey focuses on nine core areas: supervision, resources, research culture, community, progression, responsibilities, support, research skills and professional development; plus overall satisfaction.

Highlights from our 2023 results:

Resources: 13th out of 99
Progression: 14th out of 100
Support: 20th out of 100
Professional Development: 23rd out of 100
Responsibilities: 25th out of 100
At School level both Physics, Engineering and Computer Science (SPECS), and Education have performed extremely well being higher than all benchmarks for all 10 category aspects.

National Student Survey (NSS)

The National Student Survey (NSS) is an annual national survey of all final year undergraduate students which asks a series of questions within the themes Teaching on my course, Learning Opportunities, Assessment and feedback, Organisation and management, Learning resources and Student voice. The full results are available on the OfS website and they contribute to university league tables.

Highlights from our 2023 results:

Herts has scored above the sector average for all of the survey theme areas.
28th in the UK and 1st in the East of England for overall student satisfaction
Organisation and management (77.7% positive vs 73.6% across the sector)
Student voice (74.8% positive vs 71.9% across the sector)
Learning opportunities (84.1% positive vs 81.4% across the sector)

Social media

The International Office is across all of the major social media channels. Please follow us and remember to tag us in any content you post.

Facebook
X (formerly Twitter) - @UniofHertsINTL
Instagram - @UniofHertsINTL
YouTube
Weibo
WeChat - HertsACUK
RED - uniofherts

Posts for your social media channels

Hashtags

If you wish to post about the University of Hertfordshire on your social channels, you can also use appropriate hashtags like:

#UniofHerts
#GoHerts
#Herts
#UniversityofHertfordshire

Get in touch

If you have any questions about our brand guidance, assets or campaigns please contact a member of the team:

Catherine Fulton (International Marketing Manager)

Col Norrish (Senior Conversion Content Officer)

Ellen Marriott (Head of International Engagement)

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Agent & Partner Toolkit

Powering Potential. It’s the promise that we make to our students when they come to study at the University of Hertfordshire.

Useful links

Logo usage

Guides and resources

Agent Code of Practice

Ethical framework

The National Code Standards

Accommodation

On-campus

Off campus

Pre-written text

Longer description

The University of Hertfordshire: Powering the potential of students, staff and business

Image library

League table and rankings

Accredited by professional bodies

League table success

Postgraduate Taught Experience Survey (PTES)

Postgraduate Research Experience Survey (PRES)

National Student Survey (NSS)

Social media

Posts for your social media channels

Hashtags

Get in touch