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Library and Computing Services

Library and Computing Services (LCS) staff deliver a wide-range of information and computing services; these are the systems and services that lie at the heart of academic life at the University and underpin the everyday running of the organisation.

As a converged service responsible for both the University's information technology and learning resources, staff naturally work together across disciplines, combining and sharing knowledge and expertise to put the student experience at the heart of our service.

We work with the whole university community to continuously improve and innovate, developing existing and new systems to take advantage of emerging technologies to further the University's overall strategic aims and objectives.

How our department works

Technical teams within LCS are responsible for all aspects of computing and IT infrastructure across the University including cyber security, data management, data centres, networks, systems operations, user support, software and applications, user experience, events support, AV and digital media and identity management.

Library and academic service teams are responsible for information management and academic engagement, projects and planning, business analysis, the LRCs (Learning Resources Centres), physical and digital collections of books and journals, research and scholarly communications, timetabling, document services, customer services, UH Press and LCS communications.

Being the head of Library and Computing Services at the University of Hertfordshire is a demanding role but it’s never boring!  I am privileged to lead a department where we work together to solve problems and get things done. We are a diverse group of people who maintain the wide array of services which are vital for the daily running of the university while also continually considering the wider picture and future developments. I am privileged to lead a department where we work together to solve problems and get things done; the 2020 pandemic has demonstrated the high level of agility, problem solving, dedication and team working that is the essence of LCS.

A key driver for LCS in an ever-evolving technological landscape is to improve the student experience and support our academic colleagues in a competitive higher education market. There are always development projects to work on and opportunities for staff to learn new skills in an environment that encourages the sharing of knowledge and expertise, self-development and support for continued professional development.

LCS colleagues are key to our success and every individual has a part to play in delivering the best service we can. I am proud that together we continue to deliver service improvements year-on-year such as better WiFi and study spaces; that we have introduced new services such as Study Success Hubs and recorded lectures; we have developed the Guided Learner Journey and worked with contractors to design and fit out new spaces and buildings with the latest IT and AV infrastructure.

David Ford, Chief Information Officer