Student support services

The University has a dedicated Community Liaison and Support Officer who is responsible for the welfare, pastoral care and discipline of students living in private off-campus accommodation, including those who commute into Hatfield. They are based on both campuses throughout the working week.

They are able to help with many issues including:

• Housing and tenancy problems
• Neighbourhood disputes
• Landlord and letting agent concerns
• Promoting the PAL Scheme

The Community Liaison and Support Officer is also the point of contact for Hatfield residents experiencing student-related concerns.

Phone: +44 (0)1707 285165

Email: community@Herts.ac.uk

Herts students have access to the Hertfordshire Students’ Union Advice & Support Centre. The Advisors provide free, confidential and impartial advice regarding a variety of issues, including Housing. A free weekly legal advice clinic (term-time only) is also available to students.

As a Tenant, you will need to understand your rights and responsibilities before you sign a contract.

You can read more about understanding Tenancy Agreements, Moving In & Out Checklists, keeping Tenancy Deposits safe, and the support available via the Students’ Union website.

Location: Students’ Union Office, Ground Floor, Hutton Hub, College Lane Campus

Phone: +44 (0)1707 285022

Email: Advice@hertfordshire.su

The University has a dedicated policing team who you will see patrolling in and around campus. The team investigate student related incidents, crimes and concerns.

Email: UniEnquiries@Herts.pnn.police.uk

Non-Emergency Phone: 101

Emergency Phone (the crime is currently taking place): 999

Are you confident we are tackling crime? What matters most to you about policing in the Student Community? Text STUDENTVOICE to 66099 followed by your comments or visit their website.

The Private Sector Housing team work to ensure that people renting in private sector are living in safe and well-maintained housing. If your Landlord or Letting Agent is failing to rectify outstanding repairs within a reasonable timescale, or you are experiencing Landlord Harassment or Illegal Eviction, the team may be able to provide you with additional support. The University’s Community Liaison & Support Officer may refer cases to Welwyn Hatfield Borough Council for further investigation, if necessary.

Find out more information on their website.

Phone: +44 (0)1707 357 000

Email: housingandcommunity@welhat.gov.uk

This service offers free, confidential and impartial advice.

Hatfield Drop-in service: 09:30 – 14:00 Mondays, Tuesdays and Thursdays (excluding Bank Holidays)

Location: Citizens Advice Welwyn Hatfield, 1^st Floor, Queensway House, Queensway, Hatfield, Hertfordshire, AL10 0LW.

Find information and advice on their website.

Shelter is a housing charity and provides advice, support and legal services relating to bad housing or homelessness.

Visit their website to find information and guidance.

Free and impartial money advice.

Visit their website to find information, tools and further support.

Student Wellbeing delivers a range of professional, specialist services to support students with emotional, mental health, disability and health related issues. This includes counselling, disability and mental health services.  They also link in with the University Medical Centre.

Located on the 1st Floor of Hutton Hub, College Lane campus, Student Wellbeing services are delivered by trained and experienced staff. A holistic and multi-disciplinary approach to the delivery of our services is taken within Student Wellbeing to ensure that you get the best support possible.

Read more about the support available and find the online Self-Referral Form via Ask Herts.

Email: StudentWellbeing@herts.ac.uk

Phone: +44 (0)1707 284453

If you are an International Student, the International Student Advisers (part of the International Student Support Team) are specifically trained to supply immigration advice and guidance to staff and students, in accordance with OISC regulations.

To make an appointment to meet with an Advisor, please email: iss@herts.ac.uk

For more information, visit Ask Herts.

We are committed to providing a positive experience for all students and staff and our University will not condone any form of bullying, harassment, sexual harassment, assault and discrimination.

The online forms enable students and staff to report anonymously or seek advice from an adviser. If you have witnessed or experienced an incident you feel uncomfortable with, you can report these directly to the Office of the Dean of Students. If you are worried about someone else, you can also report this using these forms.

The information you provide will helps us to be aware of incidents which happen on campus and the local area.

Find out more information here.