Important information

Your deposit

A small deposit of £100 is held for the duration of your licence, to cover any rent arrears, damages and additional charges* you may have incurred.

You will receive an inventory when you arrive which we encourage you to complete and return. This will help the process at the end of the licence period should there be any dispute.

Your room should be returned in the same condition it was provided at the start of the licence period, allowing for fair wear and tear.

Deposits will be refunded within 28 days if there are no deductions to be made. You will be notified of any proposed deductions, in which case please allow up to eight weeks for your remaining deposit to be refunded pending any dispute.

* additional charges: For example, loss of key card etc; as stated within your licence agreement and the College Lane Guide to Living on Campus and de Havilland Student Guide to Living On Campus.

Be a good neighbour

We want the University of Hertfordshire to make a valuable contribution to our local community. Our environment, neighbours and local businesses are important to us. Hatfield has been our home for a long time, and we hope that you too will feel at home here. We ask you to share our values. To be respectful of the people who live and work here. To care for our environment. To be mindful of your behaviour when out and about. Every new generation of students who come to Hatfield have an opportunity to make a positive impact. We hope that your time at university will hold some of your happiest memories, and that you will remember Hatfield fondly.

Living in halls

It's likely that when you move into your halls of residence, it will be the first time you have lived with flatmates. We're all different, have different personalities, skills and ways we contribute. The most important thing is that we all belong. Spend time getting to know your flatmates. A lot of problems can be easily solved by talking honestly, listening and being respectful.

To help make your halls of residence a happy home, read our code of conduct, campus guides (for both College Lane and de Havilland), and your licence agreement.  Remember you can always talk through any problems with our residential assistants and student support teams.

There is a contents insurance policy in place for students living in halls.

Living in the local community

If you live in private accommodation off campus, it is also important that you find ways to get along with your neighbours. Introduce yourself and be considerate. Your neighbours are your most local community and good relationship will help you both feel at home.


Your health, safety and wellbeing are very important to us. Your home should feel safe and somewhere you can relax, chill out with mates and make memories for years to come. To protect you during the COVID-19 pandemic we may need to put new regulations in place as to how the halls of residence can be used. For example, we may need to restrict the number of people who can use the kitchen or laundry facilities at any one time. We may also need to limit numbers in, or restrict the use of, the common rooms and other social spaces. This is so that you can have enough personal space to feel safe. We continue to be led by the Government's data and scientific advice, and we will only put restrictions in place when necessary. We know it can be difficult when rules change, and so we will always have clear signange in place, so you know what is expected of you and others. It's important that all our students and staff follow these rules so that together we can protect our Herts community.

Find out the latest guidance and information read our Start of Term FAQs.