Cancellation right

This page provides information about the cancellation right which is given to you by law if you accept an offer of a place as a student on one of our courses.

Right to cancel

If for any reason you change your mind about joining us after you have accepted the offer, you have a legal right to cancel your contract to study with us within 14 days. This cancellation period therefore ends at the end of 14 days after the day on which you accepted our offer. To exercise the right to cancel, you must inform us of your decision to cancel by way of any clear statement (e.g. a letter sent by post or e-mail). You may use the PDF model cancellation form, which is what we have to make available to you, but it is not obligatory. You may find it more convenient to fill in and submit our online version of this form at http://www.herts.ac.uk/about-us/legal/cancellation-form; if you use this option, we will acknowledge receipt of your cancellation by e-mail without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Download a PDF cancellation form.

Effect of cancellation

If you cancel your contract in accordance with the previous section, we will reimburse to you all payments received from you in respect of the cancelled contract. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Starting your course before the end of the cancellation period

Notwithstanding the above, if you ask us to let you start your course before the end of the cancellation period: (a) you will lose your cancellation right if your course completely finishes within the cancellation period and you had acknowledged that you would lose that right in these circumstances; and/or (b) you will retain your cancellation right if your course does not completely finish within the cancellation period, but you will have to pay us for what you have received until the time we were informed of your decision to cancel, calculated on the basis of the value of what you have received in relation to what you would have had to pay for your course as a whole if you had not cancelled. 


Notes

Please note that this cancellation right is given to you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Expiry of this right after the end of the cancellation period does not affect your right to withdraw from your course at any other time, subject to any on-going obligations you may have to us eg as a result of your registration.

Please also that this cancellation right only applies if you have accepted the offer in the capacity of a consumer, that is for purposes which are wholly or mainly outside your trade, business, craft or profession.