Support for students living on campus
A safe and supported campus community
Living in University of Hertfordshire accommodation offers you more than a place to stay. Dedicated on‑campus support teams, trained Resident Assistants, Residence Life Officers and 24/7 campus security work together to help you feel safe, supported and part of a thriving student community from day one.
24/7 access to in-person support
Living on campus means help is always close by. From daytime welfare support to out-of-hours assistance, trained staff and student teams are available across both campuses to help you feel settled, safe and confident.
Residence Life Officers
Expert welfare and pastoral support from trained staff working in halls across both campuses.
Resident Assistants (RAs)
Friendly peer support in your residence, available out of hours to help with everyday issues.
Campus security
24/7 security presence providing reassurance and rapid assistance across accommodation areas.
Accommodation helpdesks
Your first point of contact for maintenance issues, queries and practical day-to-day support.
Out-of-hours support
Support outside office hours is provided through Resident Assistants and campus security, all year round.
Security and support
Living on campus at Herts means reassurance around the clock. With trained Resident Assistants, Residence Life Officers, on site accommodation teams and 24/7 campus security, help is available day and night whenever you need it.
Community and events
On campus living is about more than your room. Regular Residence Life and Students’ Union events help you meet people, settle in and feel part of a welcoming student community. Activities are designed to fit around study, wellbeing and everyday life, supporting a positive transition into university living.
Amenities
From social spaces and study areas to food outlets, services and wellbeing facilities, campus amenities are right on your doorstep. Everything is designed to make day to day student life easier, more comfortable and well balanced alongside your studies.
FAQs
You can speak to Residence Life Officers during office hours, contact the accommodation helpdesk for practical issues, or reach a Resident Assistant out of hours via campus security.
Outside office hours, trained Resident Assistants live in halls to provide peer support. They work closely with campus security, who are available 24/7 to respond to incidents and emergencies.
Resident Assistants offer friendly, confidential peer support for everyday issues such as feeling unwell, loneliness, flatmate disagreements or concerns about safety, and can help you access further support if needed.
Residence Life Officers are trained staff responsible for welfare, pastoral care and conduct in halls. They provide advice, support and guidance, including signposting to wellbeing or specialist services.
It’s best to start planning as early as possible, ideally once you apply. Arranging support can take time, so early preparation helps ensure everything is in place for your arrival.
Yes. You can visit halls before you start and bring your support team with you. This can help you explore the space and identify any adjustments or equipment you may need.
Accommodation help desk on each campus are your first point of contact for maintenance problems or accommodation queries. You can visit in person, email or call during opening hours.
Yes. Students living on campus benefit from a 24/7 security presence, working closely with support teams and local emergency services to help keep accommodation areas safe and secure.
Yes. The Residence Life team runs regular events on both campuses, including social, creative and wellbeing activities, helping students meet others, settle in and feel connected to campus life.