Certificates and references
Request and share official documents
Official University documents are often needed for employment and further study. If you need help accessing or replacing official University of Hertfordshire documents – such as transcripts, certificates, and award confirmations, here you will find the information you need.
FAQs
Graduates may contact their tutors to provide a personal, academic or character reference from their time studying. You can learn more about these references on Ask Herts.
If you have been living on campus in our halls of residence you can request an accommodation or landlord reference. Learn more on Ask Herts.
Transcript requests are managed by the administration hub of your former School of study. Please see our Academic eStore for more information.
Graduates can request an official award verification letter confirming your qualification, classification, start date, and award date. We issue these letters as physical copies; they are not references or course completion letters.
To request a letter, email our Awards team with your full name, date of birth, award details, and postal address.
Yes. Third parties must use Prospects Hedd to verify attendance and awards. A Hedd verification confirms the candidate’s name, qualification type, course name, year of award, classification obtained and dates of attendance. Written consent from the graduate is required. GDPR Form
Visit Hedd to register, provide candidate details exactly as they appear on the certificate and pay any associated fees. The University Registry team processes enquiries. For further assistance, please email Hedd prospects.
Qualifications before 16 June 1992 were issued by the Council for National Academic Awards (CNAA). Contact CNAA for replacement certificates or confirmation of your award.
Once the Board of Examiners confirms your award, we will send it to your home address on record. Students studying at our partner institutions outside of the UK receive certificates through their home institution. Delivery typically takes at least six weeks.
Keep your contact details up to date to ensure correct delivery.
Graduates with awards locked after 1 July 2024 can view and share digital certificates securely through Herts Digital Documents. We will let you know when you can access Herts Digital Documents and send you an invitation to register by email.
We cannot directly email digital copies of your certificate. Your certificate is valid only when viewed or shared through the secure portal.
We will not release certificates, digital copies, and award verification letters until all academic debts are cleared.
Contact our Student Finance team to settle your account, then contact Ask Herts to ensure your postal address is correct for certificate delivery and digital publication.
Replacement certificates
If your original is lost or damaged, replacements within one year of posting are free. After one year, replacements incur a charge. They hold the same standing as the original but may not be an exact replica.
Certified copies
Send a photocopy of your original certificate to be stamped and signed. Digital certificates from Herts Digital Documents cannot be used for certified copies.
Certificates are not available for in-person collection. Only one hard copy is issued per award, but digital versions can be shared securely online.
The University does not issue Apostilles. An Apostille is an official government-issued certificate or stamp added to documents so they will be recognised when presented in another country. Contact a government-approved provider for this service.
When you start the process with WES you will be able to complete their Academic Records Request Form. Please send this to awards@herts.ac.uk and we will process your request.
Please be advised that the University of Hertfordshire reserves the right to withdraw an award from any of its certificate holders, diplomates or graduates.
The grounds for such action may include (but are not limited to): the subsequent discovery by a Board of Examiners that a student has cheated in an assessment, or subsequent evidence of conduct by the certificate holder, diplomate or graduate that would devalue the nature of the award or otherwise risk bringing the University’s good name into disrepute.
Misrepresenting your award from the University of Hertfordshire is fraud and can lead to prosecution under sections 2 and 7 of the Fraud Act 2006, which may result in a prison sentence of up to 10 years.