How will I receive my certificate?
Once the Board of Examiners has confirmed your award your certificate will be sent as soon as it is printed.
Your certificate will be sent to the home address you have listed on your Student Record. It is essential that you ensure your contact details are kept up to date so your certificate is sent to the correct address.
Please allow 4 weeks for postage to UK and 8 weeks for postage to arrive to an international address. Due to the volume of certificates it is not possible to collect in person.
Can I receive the certificate if I have an outstanding debt?
No. Certificates are not released if you have an outstanding academic debt to the University. We cannot issue you an award verification letter either. To clear any academic debt please contact Student Finance. Once this has been cleared, please contact us with your postal address for your certificate.
Can I collect my certificate in person?
No, due to the volume of certificates it is not possible to collect in person, final award certificates are posted to the Home address on your Student Record.
How will my name appear on the certificate?
The name will be taken from the student record system at the time of your Exam Board.
If you wish to alter this before your Exam Board please speak to the Student Centre at email@example.com or +44(0)1707 284800. However, the certificate is an official document, and it must state your full legal name at the time your Exam Board meets.
It cannot be amended after your Exam Board has met.
Can I have more than one certificate?
No. It is the University's policy that award recipients are only issued with one certificate. The University will not issue additional copies or a duplicate certificate to any one already holding an original certificate.
Can I have a replacement certificate?
If your original University of Hertfordshire certificate has been lost or damaged a replacement certificate can be applied for.
If it has been less than one year since your original certificate was posted, we can issue you a replacement for free. Certificates to international addresses will be sent out with a tracking number and certificates to UK addresses will be sent out via 1st class post. You can choose to pay for DHL delivery, for which there is a cost of £28. Please email firstname.lastname@example.org to arrange this.
If it has been over a year since your original certificate was posted, replacements are issued at a cost. The replacement will have the same standing as the original, but it will be produced in the current format and may not be an exact replica. To order a replacement certificate please visit our e-shop:
Can I request a certified copy of my certificate?
Yes, if you have your original certificate. You must send us a photocopy which we can stamp and sign to certify that it is a copy of your original certificate issued by the University of Hertfordshire. To request a certified copy please visit our e-shop:
Certified Copy Application
If you need an Apostille: An Apostille is an official government-issued certificate or stamp added to documents so they will be recognised when presented in another country. The University cannot provide this service so enquiries would need to be made directly with a provider of an apostille or notarial service.
World Education Services (WES)
When you start the process with WES you will be able to complete their Academic records Request Form, please send this to email@example.com and we will process your request.
Can an electronic copy of my certificate be sent to me?
No. It is not possible for a scanned copy of your certificate to be emailed to you.