Important information - cyber attack
Last updated: Friday 23 April
On Wednesday 14 April, the University experienced a cyber-attack which has had an impact on all our systems. There is currently no evidence to suggest that any data has been taken and we are continuing work to resolve the situation.
We are regularly updating this page, our social media channels and our status page with the latest information.
As our recovery process continues and some of our systems come back online, you may experience some disruption.
Please read on for more information.
- System status
- Learning, teaching and assessments
- Research students
- Your data
- FAQs and student support
- If you are on a placement
You can check availability of our systems on our system status page.
Thank you for being patient while we complete the recovery process and get things back up and running. It is important that we continue to be cautious, so we ask you to be extra vigilant when online. You can read some tips and advice about online safety on AskHerts.
Learning, teaching and assessments
Most students will have an automatic deadline extension granted for assessments due between 21:00 on Wednesday 14 April and midnight on Wednesday 28 April. This is in light of the disruption to services and your concerns about the impact on your studies.
For most students this will be an additional 5 days from the original deadline. Deadlines that fell between 21:00 on Wednesday 14 April and midnight on Friday 16 April were given a new deadline of midnight on Thursday 22 April. Any dates after that period will be given an extension of 5 days. Your module/programme leader will confirm shortly how this applies to you.
Similarly, we know that some assessments rely on access to specialist applications – where this has been restricted, we may extend deadlines even if they fall outside the timescales above.
Some practical or in-person assessments will continue as planned.
Your module/programme leaders will contact you and update the deadlines on your module website in Canvas by noon on Wednesday 21 April. Please check your Canvas module site for this update.
You should not submit a Serious Adverse Circumstances form (SAC) if your deadline extensions have been agreed.
Whatever your situation, please be assured that the University will support you, please contact your module or programme leader if you have any questions.
Research Degree registration and progression assessments, as well as final research degree vivas, are proceeding as planned.
Our Research Supervision Management System (RSMS) is also now available for use again.
We currently have no evidence to believe that any data has been stolen during the cyber incident. So far, our analysis suggests that no student data has been lost, but all systems relating to student data have been taken down as a precaution. We will only make systems available for use when we have confirmed that they are safe.
FAQs and Student Support
If you have any questions regarding the Cyber incident, please visit our FAQ pages. If you missed the Instagram Live Student Q&A, you can still watch a recording on our IGTV. We covered the cyber incident and the impact on learning and teaching, as well as admissions, student life, and support.
Remember, if you do need support, please reach out to the teams at the University:
If you are on a placement
If you are already on a placement this will continue as normal. Your Programme Leader will contact you in case there are any changes. If you are waiting for confirmation of your placement details this will be delayed until our systems are up and running.