Security

The University regards the safety of students and the protection of their belongings as of paramount importance and will do everything possible to prevent the occurrence of crime.

The University employs a team of qualified security officers to help preserve a safe environment and to protect the University buildings and equipment. You will recognise the University security team as they wear a uniform and carry ID. Please help them by following their requests and instructions.

Our security department has a 24-hour manned Control Room, coupled with 24-hour patrolling officers covering all areas of both campuses.

Tel: +44 (0) 1707 281010 or internal extension 1010, or +44 (0) 1707 285555 or internal extension 5555 in emergencies.

University Police Team

The University has its own dedicated Policer Officer and two Police Community Support Officers (PCSOs). The team help to investigate student related crime and help to promote student safety on and off campus.

Contact Details:

General enquiries: unienquiries@herts.pnn.police.uk

Twitter: @HertsUniPolice

To report a crime that has already occurred, and does not require an emergency response, use the non-Emergency phone number: 101.

For circumstances involving immediate danger and/or if a crime is in progress, use the emergency phone number: 999.

For more information about student safety guidance, visit the relevant page on Ask Herts.

Ask Herts also has more information about safety whilst living in off-campus accommodation.

Security advice

The following list of suggestions is not exhaustive, and there are lots of additional simple steps that can be taken to ensure your safety. Further advice relating to personal safety can be obtained from the University security team, or your local police.

Protecting your possessions:

  • Register your bike, mobile phone, laptop and other valuable items or devices on Immobilise, the free national property database which the police use to check stolen property. That way, you have more chance of getting them back.
  • Lock all doors and windows when you go out.
  • Put all valuables out of sight.
  • Do not leave items unattended when out and about.
  • Secure your bike. Further information about securing your bike can be found at The Best Bike Lock.

Getting home safely:

  • Before going out make sure you have your phone, keys and enough money to get home.
  • When going off campus, whether walking or driving, plan your route and keep to well-lit areas.
  • Carry a torch and a personal attack alarm. Do not use mobile phones or tablets as torches.
  • Walk with confidence and try to be accompanied.
  • When using taxis, always use a reputable local company. e.g. Hilltop Taxis: +44 (0)1707 266666 or AAA Taxis: +44 (0) 1707 888888.
  • If you travel by bus, avoid isolated stops and always sit on the lower deck. If the bus is empty, sit near the driver or conductor.
  • If you travel by tube or train, sit in an area that is busy and, if possible, one that will be near the exit when you arrive at your destination.

Reporting crime

Although the level of crime on all University sites remains low, we need your help to reduce it even further. The security team works very closely with the Hertfordshire Constabulary in analysing crime to establish trends, which means resources can be targeted to the areas where crime is most prevalent.

Security Control Room

Tel: + 44 (0) 01707 281010 or extension 1010.

Confidential Crime Line

You can also contact the University’s Confidential Crime Line, there is no need to leave your personal details. Regardless of how insignificant you may regard a crime to be, it may be a small part of something much larger, and the security team and the police need to be aware of it.

Tel: +44 (0) 01707 286333 or internal extension 3333.

Crime Stoppers

You can also report a crime via the independent charity Crime Stoppers, which is an alternative anonymous reporting line.

Tel: 0800 555 111

Advice App

For wider information on what to do in an emergency consider downloading the free government supported advice app Citizen Aid, or visit their website.