FAQs

Yes, all utility bills are included in the cost of your accommodation.

No, none of our halls are catered. However, money can be loaded onto our cashless Food Hertfordshire loyalty cards which can be used at any of our food outlets on campus. There are kitchen facilities in all flats for those who prefer to cook for themselves.

If you are moving into halls during the main arrivals weekend – 15 and 16 September, please read our arrivals leaflet.

Yes, all our halls of residence have fast WiFi and every room has an ethernet port if you prefer a wired connection.

If you are living in halls you will be exempt from council tax for your term time address and you will not be billed.

The TVs in the communal areas of our Halls are already covered by a licence, however if you watch or record TV in your room you will need your own TV licence. Check the TV licensing website for more information.

Yes, it is important that residents maintain an acceptable level of cleanliness in their accommodation. This will be audited by staff on a regular basis.

At College Lane campus, there are card operated laundries in each of the courtyard common rooms. On de Havilland campus, there are five card operated laundries in the Halls of residence.

Yes, you may have people to visit you (subject to Covid-19 restrictions), but you must obtain a visitors' permit.

Letters will be delivered to your mailbox, parcels will need to be collected from the accommodation helpdesk.

Parking for students living in Halls is limited and for most  this means it’s not possible for you to bring a car.

Please visit our residential parking page for more information.

Contents insurance is included as part of your on campus accommodation contract. See the details of the policy and level of cover.

Once you have moved in, there is lots of support available if you have any problems. You can contact a member of the Student Support team at housingservices@herts.ac.uk or you can call a Resident Assistant outside of office hours via security on +44 (0)1707 281010.

If you have any problems or queries with your accommodation application or offer before you move in, contact the Residential Allocations team.

Take a look at the eligibility and priority chart for student accommodation.

We offer various contract lengths to meet your needs. You can apply for accommodation to live on campus for 42 or 50 weeks.

Most students will choose the 42 week option as this will give you plenty of time to complete your studies. If you are an international student, a student on an extended course, or want to stay on campus over the summer then apply for a 50 week contract.

You can choose to live on either College Lane or de Havilland campus, regardless of where you're studying. Both campuses offer a great mix of accommodation, all with fast Wi-Fi.