Providing a Patient Centred Service

About the course

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This course involves interactive sessions using small and large group discussions and case studies to cover:

  • The importance of a customer-centered service
  • The patient perspective in the complaints procedures
  • The importance and basic tools of good communication skills
  • The development of personal skills when working under pressure and dealing with conflict through a personal action plan.

Why choose this course?

  • A better understanding of what a customer-centered service is and why it is important in healthcare
  • An increased awareness of the patient perspective when delivering health care services
  • A recognition of the importance of good communication skills
  • The tools to deal more confidently with work place pressure and conflict in general
  • The opportunity to begin to formulate a personal action plan to take back to the workplace to improve skills in this area.

Dates

2014

Start DateEnd DateDay and TimeCostLink
10/03/201510/03/2015Tuesday 09.30-16.30£200Apply online

Course fees

£200 per person