Management Coaching

About the course

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This course encourages participants to take seriously the conversations that take place in the workplace. The course takes a relational approach to coaching and mentoring that emphasises the broader skills of a helping conversation rather than one specific model of coaching. A range of coaching theories and models are introduced to support and enhance these skills. The course consists of 6 half-day workshops, held on campus, plus additional sessions for those taking the qualification. 

New dates will be announced for the academic year 2020-21. Please email us for up to date course information. 

By the end of the six sessions, participants should:

  • Be able to explain the use of coaching and mentoring in leadership, as related to their practice and more generally in organisations
  • Be aware of the importance of paying attention to relationships in coaching
  • Be able to set up, conduct and evaluate effective and ethical coaching relationships and conversations
  • Be aware of external and behavioural factors influencing coaching conversations and relationships
  • Have knowledge of a range of coaching methods and frameworks and be able to use them when appropriate in the context of a coaching relationship
  • Have developed as a coach through practice, supervision and personal reflection


The course on its own does not carry a qualification and participants are invited complete an optional portfolio assessment against the CMI L5 Certificate in Management Coaching & Mentoring assessment criteria, specifically, units 5014, 5015 and 5017.  The qualification route will involve attendance at two additional half-day workshops, personal tutoring, study outside the classroom, and the submission of two written assignments and an assessed guided discussion.  The qualification route also includes one year's affiliate membership of CMI.

This course is designed to complement Responsible Leadership.  

Why choose this course?

Areas covered include:

Session 1: Introduction to management coaching

  • What is coaching?
  • Coaching in organisations
  • The manager as coach

Session 2: Developing coaching relationships

  • Principles of relational coaching
  • Ethics, boundaries and contracting

Session 3: Core skills of effective coaching

  • The value of conversation
  • Listening and questioning

Session 4: Going beyond the core skills

  • Listening to yourself as well as others
  • Behavioural patterns and drivers

Session 5: Coaching methods and models 

  • Overview of models
  • Overview of frameworks
  • Using creative methods in coaching

Session 6: Developing as a coach

  • Reflecting on and evaluating your coaching
  • Coaching Supervision
  • How to use these skills in your workplace

Participants are encouraged to develop a reflective journal during the course and between sessions. 

Entry requirements...

This course is for anyone in a business environment who wants to empower and enable the people around them to become independent thinkers and learners.  It is especially relevant for line managers and leaders who wish to improve their skills and build management coaching into their everyday work. Students are likely to be leading teams or be aiming to do so in the future. 

Course fees

Course fee: £900

Course fee including CMI qualification: £1,800

How to apply: Please contact us for an application form

Any questions?  Contact

Teaching methods

The course is led by Helen Charlwood, lecturer in Strategic Management at Hertfordshire Business School and experienced leadership and management coach.

The course features:

  • Structured input
  • Group activities
  • Demonstrations from experienced & qualified coaches
  • Practical coaching exercises
  • Materials and handouts
  • Access to the University's learning facilities including online portal StudyNet