Management Coaching

About the course

Areas covered include:

Unit 1: Introduction to management coaching

  • What is coaching?
  • Coaching in organisations
  • The manager as coach

Unit 2: Developing coaching relationships

  • Principles of relational coaching
  • Ethics, boundaries and contracting

Unit 3: Core skills of effective coaching

  • The value of conversation
  • Listening and questioning

Unit 4: Coaching methods and models 

  • Overview of models
  • Overview of frameworks
  • Using creative methods in coaching

Unit 5: Going beyond core skills

  • Listening to yourself as well as others
  • Behavioural patterns and drivers

Unit 6: Developing as a coach

  • Reflecting on and evaluating your coaching
  • Coaching Supervision
  • How to use these skills in your workplace

Participants are encouraged to develop a reflective journal during the course and between sessions. 

This course encourages participants to take seriously the conversations that take place in the workplace. The course takes a relational approach to coaching and mentoring that emphasises the broader skills of a helping conversation rather than one specific model of coaching. A range of coaching theories and models are introduced to support and enhance these skills. The course consists of six taught units, plus additional sessions for those taking the qualification. 

All teaching and additional sessions take place via live online learning.

The next course will be scheduled for Autumn 2022.  To register your interest please email

Course overview

By the end of the six taught units, participants should:

  • Be able to explain the use of coaching and mentoring in leadership, as related to their practice and more generally in organisations
  • Be aware of the importance of paying attention to relationships in coaching
  • Be able to set up, conduct and evaluate effective and ethical coaching relationships and conversations
  • Be aware of external and behavioural factors influencing coaching conversations and relationships
  • Have knowledge of a range of coaching methods and frameworks and be able to use them when appropriate in the context of a coaching relationship
  • Have developed as a coach through practice, supervision and personal reflection


The course on its own does not carry a qualification and participants will complete a portfolio assessment against the CMI L5 Certificate in Management Coaching & Mentoring assessment criteria, specifically, units 5014, 5015 and 5017.  The qualification involves optional additional online learning, personal tutoring, study outside the classroom, plus the submission of three written assignments and taking part in two assessed guided discussions.  The qualification route also includes one year's affiliate membership of CMI.  Full details of the assessed elements will be provided. 

Teaching methods

The course will be taught in a live learning online format. 

The course is led by Helen Charlwood, lecturer in Strategic Management at Hertfordshire Business School and experienced leadership and management coach.

The course features:

  • Structured input
  • Group activities
  • Demonstrations from experienced & qualified coaches
  • Practical coaching exercises
  • Resources to download and keep
  • Access to the University's learning facilities including online portal StudyNet
  • CMI Affiliate membership and access to CMI's Management Direct portal

Course fees

Course fee (including CMI affiliate membership and L5 qualification): £1,800

Any questions?  Contact