Track and Trace

Track and trace at Herts

We have introduced Track and Trace at Herts as part of a range of measures to help prevent the spread of COVID-19. Students, staff and visitors will need to check-in when they are on campus to help keep everyone safe.

Actions for everyone to take

  1. Download the Herts Mobile app to your smartphone
  2. When in a room or area on campus for more than 15 minutes, scan the Track and Trace at Herts QR code displayed on the wall and complete your details
  3. Download and activate the NHS Covid-19 App, if your mobile phone supports it

How to use Track and Trace at Herts

Every teaching room, and many other spaces on campus, have a Track and Trace QR code displayed on a poster either within or just outside the room.

  • Scan the code with your mobile phone (by pointing your phone camera at the QR code for a second)
  • The Herts Mobile app will open on your phone and you select the length of time you are going to be in that space, then “Check In” to the space.

If you cannot download the Herts Mobile app, you will be directed to the track.herts.ac.uk website where you can enter your contact details and the length of time you are going to be in that space, then “Check In” to the space.

If you do not have a mobile phone you can go to https://track.herts.ac.uk/checkin and check in manually using the Location ID printed on the QR code poster.

How this data will be used

By checking in across campus your will be notified if you have been exposed to someone who has reported having COVID-19 and you will be given advice on what you need to do next.

For more information on how your data will be used by track and trace at Herts, visit track.herts.ac.uk/privacy.

If you have any questions about track and trace at Herts, visit our frequently asked questions section.

The NHS COVID-19 app

We are encouraging all staff and students to download not only the Herts Mobile app but also the NHS COVID-19 app launched last week. The NHS COVID-19 app has two main features that will help stop the spread of the virus:

Active scanning of other people around you

Your mobile phone will scan other mobile phones around you and identify when you have been near to another person for more than 15 minutes. If one of those people then test positive for COVID-19, you will get an alert to your phone telling you that you are at risk of having been infected and need to self-isolate.

This information is completely anonymous – you will not know who has tested positive, nor will the NHS or anyone else have your details. If you are contacted subsequently by the Test and Trace service, this will be because you have been identified as a contact of the person with the positive test.

Venue check-in

By scanning the QR code displayed at venue (e.g. pub, restaurant, etc.) and logging your attendance,  then if anyone also at that venue at the same time reports a positive test you will again get an alert to your phone telling you that you are at risk of having been infected and need to self-isolate

Note: The University does not receive information on infection rates from the NHS app, which is why it is equally important to always check in with the Track and Trace at Herts service so that we can plan our own local response to protect our community.

If an individual tests positive for COVID-19

If a student or member of staff tests positive for COVID-19 they should follow the advice given by the NHS Test and Trace Service and provide details of their recent close contacts. Current Public Health England guidance is to self-isolate for 10 days if an individual tests positive for COVID-19 and their entire household group must self-isolate for 14 days.

If you are a student or staff member and you test positive you should not attend the University. Students should inform Deanofstudents@herts.ac.uk and staff should inform their line manager. If a student lives in Halls of Residence, the Dean of Students Office will provide support during their self-isolation.

If you are contacted by NHS Test and Trace

If you are informed by NHS Test and Trace that you have been in contact with an individual with confirmed coronavirus infection then you must self-isolate for 14 days and follow the latest NHS guidance.

If you do not have symptoms but have been told by NHS Test and Trace that you have had close contact with someone who has an infection, any other people you live with in your household do not need to isolate but you must avoid close contact with them.

If you do have symptoms, then you and any other members of your household must self-isolate, while you obtain a test with NHS Test and Trace.

A negative result means you will have to continue your 14 days of self-isolation but others you live with can stop isolating.

If you return a positive result everyone else in your household must isolate for 14 days from the start of your symptoms.

If someone you meet outside of your household tells you they have COVID symptoms you are not required to isolate unless you or someone in your household develops symptoms or you are contacted by NHS Test and Trace.