Engagement roles

Four roles are key to the success of an engagement driven project. These are the:

  • project sponsor
  • project owner
  • facilitator
  • process players.

This diagram (PDF - 0.09 Mb) shows how each of the roles are linked in an engagement driven project

Find out what the key characteristics of each group are.

Project sponsor

Your project sponsor will act as the 'champion' for the project providing senior management advice, support, direction and authority. For your project to be a success, you will need strong, visible and accessible sponsorship.

Find out how to be an effective sponsor (PDF - 0.31 Mb)

Process owner

Your project owner will own the outcome of the project and be the prime source of knowledge or expertise about the process. For your project to be a success, you will need a skilful and engaged process owner.

Find out how to be an effective process owner (PDF - 0.31 Mb)

Facilitator

Your facilitator will act as a host, promote engagement and provide challenge and arbitration. For your project to be a success, your facilitator will need to create an environment in which successful outcomes can be achieved.

Find out how to be an effective facilitator (PDF - 0.31 Mb)

Process players

Your project players may come from a wide range of functional areas bringing diverse skills and experience. For your project to be a success, you will need to attract, involve and connect with process players.

Find out how to be an effective process player (PDF - 0.22 Mb)