Clearing 2018: Behind the scenes at the University of Hertfordshire as Vice-Chancellor fields first calls

16 August 2018

Professor Quintin McKellar CBE, the University of Hertfordshire’s Vice Chancellor, joined staff and student ambassadors hitting the phones this morning to discuss clearing options with potential students. As A level results day gets under way, the University expects to answer over 6000 enquiries during the next 24 hours.

The VC joins 75 support staff, 50 student ambassadors and over 145 academic staff taking calls, answering online enquiries, processing student applications and replying to course related questions. For the first time this year, the University will also be making instant course offers over Twitter and Facebook throughout the day.

Professor Quintin McKellar said: 'It is always a pleasure to speak to future students during Clearing about the wide assortment of courses we have to offer. Joining the University of Hertfordshire is a life-changing experience – it is an excellent place to study, make friends and start a career. We teach our students to become ready for the working world. Over 96% of Herts students are getting jobs or in further study within the first six months of graduation and we’ve just been awarded the TEF Gold, the highest standard for teaching in the UK.

'Our Clearing hotline is open, so don’t hesitate to get in touch to speak to our trained staff and discuss your options with us.'

Clearing hotline

Anyone who is interested in securing a place at the University of Hertfordshire can call the clearing hotline on 0300 303 6300 between 6am and 8pm on 16 August. The hotline will also be open from 8am to 8pm on Friday 17 August, 9am to 2pm on Saturday 18 August and 9am to 5pm from 20 August onwards.

Zaina Hakim secured her place at the University of Hertfordshire through clearing, graduating with a BA Hons in English Literature in 2017. She said of her experience: 'The word ‘clearing’ to me sounded like I would be talking to a machine and would have to press the right digits to get somewhere. This couldn’t have been further from the truth. I called the University of Hertfordshire’s Clearing hotline and was put through to a real person instantly. They had no expectations of me, asked some very straightforward questions and I was offered a place really quickly.

'If you wish to study and to go university, Clearing is a blessing in disguise. The University experience is irreplaceable so even if you don’t get the required grades for your firm and insurance choices, don’t let that deter you. When one door closes, another opens. Consider this an opportunity for a new and potentially better experience.'

The University of Hertfordshire is also holding two Clearing open days on Saturday 18 August and Tuesday 21 August, to give applicants a chance to meet staff and students and take a look round.

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