Additional noise nuisance patrols return

9 May 2022

Operation Balsam, an out-of-hours service designed to tackle neighbourhood noise nuisance, will return between Friday 13 and Friday 20 May.

Funded by the University of Hertfordshire and run jointly by Welwyn Hatfield Borough Council and the police, additional noise patrols will be put in place between 10pm and 3am.

The aim is to improve understanding within the community, including students, of the impact that antisocial noise can have on their neighbours. The partnership is keen to ensure that people socialise considerately.

Jo Harding, Head of Public Health and Protection at Welwyn Hatfield Borough Council, said: “With the weather starting to warm up, many people are keen to socialise, and students, with exams finishing, may well do too. People can be unaware of the effects they are having on others, and a polite conversation can often resolve the issue. This operation is ultimately about helping everyone enjoy where they live this summer.”

Geraldine Ward, Dean of Students at the University of Hertfordshire, said: ““Our student population is a significant part of the community in Hatfield, and it’s important to us that we have a positive and respectful relationship with local residents. We have jointly run Operation Balsam for 14 years and I am pleased that it is returning again. It has proved to be a very successful community initiative, providing a helpful resource for students and local residents alike to voice any concerns.”

Inspector Andrew Palfreyman, who leads the Welwyn Hatfield Safer Neighbourhood Team, said: “University is an exciting time, and we completely understand that students will want to have fun and socialise, especially after the last two years. However, everybody has a moral responsibility to respect their neighbours and lack of sleep caused by noisy neighbours can be really debilitating, especially for those needing to get up early for work.

“Op Balsam has been very successful over the years, and I hope residents are reassured to see it returning again. It is there to help you, so please do not hesitate to make use of it and report any concerns about noise.”

The University has a dedicated policing team, made up of officers from the Safer Neighbourhood Team. They work hard to keep the students safe, who can stay up to date with their latest news on social media. Twitter: @HertsUniPolice Instagram: HertsuniPolice

Residents can report concerns about noise and anti-social behaviour to the police on 101 or to the council on 0800 1114484. For noise complaints during office hours, please call the council on 01707 357242.

For further information about noise nuisance, please visit:


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