Student Charter and Graduate Attributes

Welcome to the University of Hertfordshire and to student life

Student with book Our Student charter has been produced jointly by students, the Students' Union, and the University and together we will review it each year.

The Charter sets out our commitments to you and highlights what is expected from you in return.

Our University's vision seeks to put students at the heart of what we do and this Charter is a contribution towards that goal.

The Charter is not a contractual document, but provides a guide to what students, the University and the Students' Union can expect of each other.

Our commitment to you

To provide you with a first rate education and do everything we can to make you highly employable
To work in partnership with all students and the Students' Union, to help you get the most out of your university experience
To respect you, behave professionally, act collaboratively and be approachable
To listen and respond to your needs and actively seek your views on how we can continuously improve university life
To behave as 'one community' – made up not just of staff and students but local residents, businesses and community groups
To provide you with support for personal development – not just academic - so you get the most out of your experience
To provide flexible learning, using different technologies, to allow you to study in different ways and balance your other commitments to work and family
To be entrepreneurial in our approach and open to doing things differently

Your commitment to us

To act professionally
To actively participate in your studies so you get the best education you can and make the most of your student experience
To make full use of the facilities on offer at the University
To act as a representative of the University on and off campus
To respect the places in which you live and study, as well as the local environment and community around you
To provide feedback to staff on teaching and ask for help when you need it
To consider supporting the local community with the help of the University
To respect and communicate with your student representatives

Your Students' Union's commitment to you

To be student focused in everything that we do and to represent and support you throughout your time at university
To act as your independent voice both on and off campus and to be accountable to you
To help you reach your full potential by providing services that meet your needs, work alongside your degree, and make a real impact on your employability
To provide activities that enhance your time at university and that are safe, diverse, challenging…and fun
To operate in a responsible way – we are a registered charity, and every penny we earn goes straight back into paying for services that benefit you
To seek out and listen to your feedback, respond to your needs, and celebrate your successes